The Company

What makes us different?

Toolbox Group has been providing visionary strategic insight and advice, innovative marketing services and leading technology solutions to real estate across Europe, and now the USA.  With more than 20 years’ expertise in engaging real estate users in the changing ways they live, work, shop and play, Toolbox Group is a leading expert, innovator and influencer in the placemarketing and proptech arenas. Toolbox Group is the creator of award-winning real estate community engagement and management technology Mallcomm. The company is working in 22 countries with over 250 retail, office and mixed-use locations including Unibail-Rodamco-Westfield, Savills, British Land, King’s Cross, Brookfield Properties and many more. 

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Toolbox Marketing

Who is Toolbox Marketing?

Toolbox Marketing is one of the largest specialist marketing agencies serving the real estate sector.

Toolbox Marketing provides insight-driven strategic and creative solutions to retail property marketing challenges. Our wide portfolio covers everything from planning, brand repositioning and managing retailer relations – to the magic of creating emotionally engaging communications that make people want to shop.

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Who is Mallcomm?

Mallcomm is the leading 360 degree integrated technology for managing and engaging real estate and workplace communities: managers, tenants, staff, suppliers, residents, third-party stakeholders, customers and visitors.

Mallcomm transforms communication across your business by connecting people to places and supporting efficient operations.

Mallcomm Awards
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The team behind Toolbox Group

Michelle Buxton
Michelle Buxton
Founder and CEO

With more than 20 years’ expertise in engaging real estate users in the changing ways they live, work, shop and play, Michelle is a leading expert, innovator and influencer in the proptech arena. She spent her early career in retail real estate in South Africa, voted Cape Times Business Person of the Year, before setting up her innovation agency in the UK in 2000.  Since then she has been providing visionary strategic insight and advice, innovative marketing services and leading technology solutions to real estate across Europe, and now the USA.  The company is working in 22 countries with 300 retail, office and mixed-use locations. Click to view speaker profile

David Fuller-Watts
David Fuller-Watts
Managing Director - Mallcomm

David is responsible for digital marketing strategy and implementation across all Toolbox Group businesses. In his work, he relies on a broad range of both mainstream and fringe technology solutions for every business environment. David truly is ahead of the curve in terms of innovative content and experience, time and again proving that he comes up with solutions to challenges other’s haven’t even acknowledged yet. What makes David different from other digital marketing specialists is his deep understanding of the customer journey and his unique approach to analysing data in ways that ensure your customers are influenced at every touchpoint.

Chloe Keith
Chloe Keith
Managing Director - Toolbox Marketing

Chloe is responsible for the day-to-day workflow of our solutions to ongoing client challenges. Chloe knows everything that is happening in each UK and European account.  Chloe understands the importance of delivering omni-channel marketing for the consumer, but also what is required for owners, asset managers and landlords. Having started as an Account Executive 8 years ago, Chloe has worked in every aspect of the shopping centre marketing mix and therefore has a detailed understanding of what is required.

Marshall Blommestijn
Marshall Blommestijn
EMEA Head of Client Success

Marshall leads the Account Management team and is responsible for product project implementation and the delivery of customer success across the 22 countries where Mallcomm has customers located. He is a dynamic team Lead and certified project manager with a passion for developing client and supplier facing relationships.

Randall McKillop
Randall McKillop
Managing Director - Americas

Heading up the North America team and based in Los Angeles, Randall has an extensive background in technology and retail. He was previously senior vice president of technology, products and services at Unibail-Rodamco-Westfield. His extensive territory and technology expertise is the perfect match for Mallcomm and has led to a trajectory of rapid expansion in the Americas set to continue in 2020 as he integrates the physical and digital worlds of clients. Click to view speaker profile. 

Colin Buxton
Colin Buxton
Group Operations Director

Colin is responsible for the group’s operational, legislative and financial strategy. Colin’s expertise lies in retail management and system integration. Over the course of his career, he’s held senior positions in several top-flight EMEA blue-chip organisations.

David James
David James
Group Head of Finance

David is a solutions-driven chartered professional with a particular career focus on audit provision. Having lived and worked extensively across Europe and based in the UK and Poland his command of languages and European working practice has been particularly advantageous in helping to cement the expansion of Toolbox Group across Europe.


Latest News and Stories

We are proud to support a local charity this Christmas

We are proud to support a local charity this Christmas

This Christmas Toolbox Group made a donation to local mental health charity Suffolk Mind.

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Advice to Properties Considering Proptech

Advice to Properties Considering Proptech

Proptech is one of the main facilitators to influence the digital transformation in the traditional operation of buildings.

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Mental Health Awareness week

Mental Health Awareness week

Our eye-catching willow sculpture installed in the middle of Culver Square was designed with nature in mind

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The return of physical retail

The return of physical retail

It’s clear that consumers have a desire to return to bricks and mortar stores and destinations.

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Corporate social responsibility

We aim to be socially accountable

A responsible mindset drives everything that we do across our whole business, with care and integrity high on the list of Toolbox Group’s core values.

Our Community

Toolbox Group strongly believes in supporting our community through local groups, charities and festivals to promote events in our region and help drive the local economy.

Our Employees

Toolbox Group is an inclusive working environment, where we continually develop our talent, reward great performance, protect our people and value our differences.

Our Customers

At Toolbox Group we pride ourselves in making our relationships with our customers long-term. We aim to provide a fair and transparent service. Our products are accessible and developed to best serve our customers’ needs.

Our Environment

Every year we drive sustainability through our recycling schemes and by investing in energy saving measures.


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Contact us

Want to find out more?

Get in touch!

    Toolbox Marketing Head Office

    Vine Farm, Up Street, Bardwell, Suffolk, IP31 1AA

    Mallcomm Head Office

    Beacon House, 4 Kempson Way, Bury St Edmunds, IP32 7AR

    Bury St Edmunds Office


    T: +44(0) 1359 250208


    Our Offices

    Los Angeles
    North America

    1925 Century Park East,
    Suite 1700
    Los Angeles,
    CA 90067


    Powsińska 75/1
    02-903 Warszawa


    Food for Thought solutions AB
    C/o: LOVLUND M&M Consulting AB
    Bror Nilssons Gata 16
    417 55 Gothenburg