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Privacy Policy

Introduction

Food for Thought Solutions Ltd, trading as Toolbox Group, is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate (online or offline) with us, in store, events, over the phone, through our mobile applications, websites and social media platforms.
We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.
We comply fully with all aspects of the General Data Protection Regulations (GDPR (EU) 2016/679).

The information we collect and when

Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need.

Toolbox Group collects personal data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you subscribe to our services, submit an enquiry or download. We also receive personal information from you every time you email us or send us your details.

We collect information automatically about your visit to our website. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form. For more information on this please see our cookies section below.

Occasionally Toolbox Group may seek, through a variety of means, the opinion about Toolbox Group products or product related issues, of our customers, prospective customers and occasionally others who have been in contact with us. We may, for example, conduct online surveys which ask you for personal information and demographic information (such as name, address, telephone number, email address, company size and areas of interest). We may use this information to enhance our marketing efforts and send you relevant information about our company and promotional material, but only if you have consented for us to do so.

We may, in further dealings with you, extend this information to include your address, purchases, services used, and subscriptions, records of conversations and agreements and payment transactions.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a service user in an efficient and effective manner.

If at any time you do not wish to receive communications from us and wish to be removed from our mailing list, you can do so by following one of the options listed in the ‘How to Access & Control Your Personal Data’ section below.

How we use your information

We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation.

Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express.

Your personal data may be collected and used to help us provide you with our products and services. If you choose to hear from us we may send you information based on the things you’ve told us about. We’ll only send these to you if you agree to receive them and we will never share your information with companies outside of Toolbox Group for inclusion in their marketing.
We may contact you for the following:

  • To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
  • Make available our products and services to you;
  • Process your orders;
  • Take payment from you or give you a refund;
  • For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities. For example, occasionally we may invite you to review a product or service you’ve bought or used from us. If we do, it’s possible that we’ll use independent research and feedback providers to act on our behalf;
  • To power our security measures and services so you can safely access our website and mobile apps;
  • Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
  • Contact you about products and services from us;
  • Provide you with online advertising and promotions; and
  • Help answer your questions and solve any issues you have.

Who we might share your information with

We may share your personal data with other organisations in the following circumstances:

  • If the law or a public authority says we must share the personal data;
  • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
  • From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

How we keep you updated on our products and services

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously consented to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices at any time.
If you wish to amend your marketing preferences, you can do so by contacting us.

Your rights over your information

Right to Access Your Personal Information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.
We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If you would like to exercise this right, please contact us as set out below.

Right to Correction Of Your Personal Information

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
If you would like to exercise this right, please contact us as set out below.

Right to Stop or Limit Our Processing of Your Data

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
If you would like to exercise this right, please contact us as set out below.

For more information about your privacy rights

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

The following are your rights under GDPR;

  • The right to be informed – Individuals have the right to be informed about the collection and use of their personal data.
  • The right of access – Individuals have the right to access their personal data and supplementary information.
  • The right to rectification – The GDPR gives individuals the right to have personal data rectified. Personal data can be rectified if it is inaccurate or incomplete.
  • The right to erasure – The right to erasure is also known as ‘the right to be forgotten’. The broad principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
  • The right to restrict processing – Individuals have the right to ‘block’ or suppress processing of personal data
  • The right to data portability – The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.
  • The right to object – Individuals have the right to object to: processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.

Cookies

This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this site work properly. Other types of cookie help us to provide you with a valuable experience when you browse our site, allow us to improve our site or the way we provide our service to customers.

You can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). However, if you choose to remove cookies parts of the site may not work properly or your use of the site may be impaired.

Other Important Privacy Information

Please note that the Toolbox Group site contains links to other websites and that Toolbox Group is not responsible for the privacy practices or the content of those websites. This Privacy Policy may vary from time to time so please check it regularly. Any significant changes to this policy will be clearly indicated on this site. Regardless of any changes we make to our Privacy Policy statement, we will always use your personal information in accordance with the version of the Privacy Policy in place at the time you provided your information, unless you give your consent for us to do otherwise.

You must provide us with your consent to the collection and use of your personal information for the purposes set out in this statement. If you have any queries about these practices, please contact our Data Protection Officer by email at dpo@toolboxgroup.global.

How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you, at which point it will be deleted.

Giving your reviews and sharing your thoughts

When using our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Security

Data security is of great importance to Toolbox Group and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.
We take security measures to protect your information including:

  • Limiting access to our buildings to those that we believe are entitled to be there (by use of passes, key card access and other related technologies);
  • Implementing access controls to our information technology
  • We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores.
  • Never asking you for your passwords;
  • Advising you never to enter your account number or password into an email or after following a link from an email.

How to contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
By email: dpo@toolboxgroup.global
By post: Toolbox Group, Vine Farm, Up Street, Bardwell, Bury St. Edmunds, IP31 1AA

Thank you for taking the time to read our Privacy Policy.

Toolbox Group
This Policy was last updated on 18th May 2018